This privacy policy sets out how Lady Hunter (UK) Ltd uses and protects any information that you give when using this website. Lady Hunter (UK) Ltd is committed to protecting your privacy and security and will only use your data in order to provide the best experience for you. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured it will only be used in accordance with this privacy statement.

Lady Hunter (UK) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. Lady Hunter (UK) Ltd will always respect your choices on what we do with your data, how we contact you, and we will only keep it as long as necessary.

What we collect

We may collect the following information from you when you communicate with us or fill in forms on our website, such as when you make a purchase, or when you register for information:

  • Your name and payment details
  • Your contact information including email address, billing address, postal address, and your telephone number
  • Your billing and marketing preferences in order to tailor our communications to you
  • Details of your contact and purchase
  • Transaction information
  • Demographic information relevant to customer surveys and/offers

When you visit our website, we may collect information about the resources that you access including, but not limited to, traffic data, location data, web logs and other communication data. Examples of this data can include the pages and products you viewed and for how long, the address that your computer uses to connect to the internet and the type of device you used to visit our site. We use cookies to collect this data and for more information on how we use them, please see our Cookie Policy.

How do we use your data

  1. Delivery. In order to fulfil our promised delivery and contract to you, we will need to supply your delivery address, phone number and email address to our chosen courier for your delivery. They will only use it for the purposes of delivering your goods.
  2. Marketing via Email. At every interaction point you will have the choice to opt out of marketing messages if you wish to do so. This will be actioned immediately upon your request.
  3. Research and Analysis. It’s important we listen to our customers through their feedback in order to allow us to develop the ArdMoor proposition to deliver better service and products. We use a company called Trustpilot to gather independent reviews of both our service and our products and you can choose whether to do so or not.
  4. Payment Details. We don’t store your payment details and we use PayPal’s payment system to provide a fully secure payment portal. For further information on our secure payment system please see our Secure Payment Policy
  5. Cookies and browsing behaviour. This helps us to both improve the online experience and give you the best possible shopping experience. We do also use this to show you adverts online in a discreet and unintrusive way. For more information on cookies, please see our Cookie Policy

When we use third party service providers, we only disclose the personal information that is absolutely necessary to deliver the service to you and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes. However, we may also disclose your personal information to third parties:

  • Where we are legally required to disclose your information
  • To assist fraud protection and minimise credit risk
  • In the event of our business being sold

Security

Lady Hunter (UK) Ltd is committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable, electronic and managerial procedures to safeguard and secure the information we collect online and through your web experience. You can be assured your information will never be sold to a third party, will never be left unprotected, and your wishes to privacy and security will always be respected.

Links to other websites

The Lady Hunter (UK) Ltd website may contain links to other websites of interest, with partners or affiliates that we have connected with. However, once you have used these links to leave our site, you should note that the privacy policy for this website will not longer be in effect and we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and such sites are not governed by this privacy statement.

How your information is stored

Your information will always be held within the parameters of the European Economic Area excepting:

  1. Those occasions where a delivery address is needed to be given for the purposes of delivery to an address outside the EEA.
  2. We use Mailchimp as our email marketing tool and their database may be stored outside the EEA but will always be held securely and confidentially.

Changes to Data Protection

The online digital world is rapidly changing and always evolving. In order to maintain a competitive, customer focused business, we may from time to time make amends to this page and our privacy policy. If significant changes are made we will notify you so that you are able to review and amend your consent as required.

Version: 11/2019