We want you to buy in confidence with Lady Hunter and we do our best to make it easy for you to shop with us. Here are a few of our frequently asked questions, but if you have any other questions please feel free to send an email to firstname.lastname@example.org, or message us via our Facebook Messenger or Instagram channels and we will get back to you as soon as we can.
How soon will I receive my order?
We aim to despatch your order as quickly as possible. Some items will be in stock at Lady Hunter HQ and usually despatched the same day or within 24 hours. However, as we showcase a large selection of different brands on our website, it is not always possible to keep all items in stock, and some items may take a little longer to reach you. Rest assured we will always keep in communication and keep you updated on the process of your order.
What does it mean when an item is highlighted as a pre-order?
A pre-order item is an item that will be available soon. Either it is out of stock at the manufacturers or suppliers and we are awaiting a fresh delivery, or the item belongs to a new collection or brand that we will be ordering in very soon. To be sure you don’t miss the new stock delivery we allow you to pre-order and your order will go into a cueing system, as the items become available they will be despatched according to the order number and date of placing the order.
What if I have ordered a mixture of items and some are pre-order or not in stock at the time of placing the order?
We will always inform you if the item(s) you order are not currently in-stock or if despatch of your order will be subsequently delayed. We will give you the option of despatching items as they become available or grouping them into one delivery. In most cases this will be without additional postage costs. This will in some cases depend on the size or your order, the items availability, and the delivery destination. We will always inform you and let you decide if you would like the items to be despatched as they become available.
What if I am not happy with the item, size or fit? How do I return or exchange my item(s)?
We understand that sometimes an item you purchase may not be quite right for you when you try it on. We want you to buy in confidence with Lady Hunter and we have a full returns, refunds, and exchange policy that you can view here in our Returns information. In efforts to produce less waste and be environmentally friendly we do not send our returns and exchanges form with your order. It can be downloaded here. If you don’t have access to a printer you can send an email to email@example.com and we will be happy to help.
How do I add items to my wish list?
To add items to your wish list you need to sign up for an account. It's free to set up your account and you don't have to make a purchase in order to do so. Click on 'My Account' on the top right corner of the home page, and click to register for a new account. Once you have set up your account you can browse the items on the website and when viewing the product information click on the heart icon 'Add to Wishlist'. Your items will then be saved in your wish list.